Shop policies

Terms & Conditions

Effective 28 August 2026

These terms apply to purchases from The Magnetic Hearth, which brings together The Little Magnetic Studio, Phoenix 3D Printing, Craft Destash and The Coven Hearth. The contract language is English.

Using the shop

This website is intended for customers who want goods delivered to a UK address. Please read the product description, personalisation choices, price, production information and delivery charge before ordering. Our Delivery Policy, Returns & Refunds Policy and Privacy Notice should be read alongside these terms.

Products and descriptions

We take reasonable care to describe and photograph products accurately. Screen settings, lighting and natural material or production differences can affect how colours and finishes appear. Measurements are approximate unless the product description says they are exact. Any important product-specific information shown on the product page forms part of your order.

Product photographs may include props or examples that are not included. The product description and the basket summary identify what you are purchasing. Please contact us through the Help section before ordering if anything is unclear.

Basket, orders and contract formation

You can review and remove items in your basket before checkout. Please check the product, quantity, personalisation, delivery address and total carefully. Clicking the final payment button places an order with an obligation to pay.

Your order is accepted when payment succeeds and you receive our order confirmation. The confirmation includes your order reference and summary. Please contact us promptly if it contains an error. An automated acknowledgement does not require us to supply an item where payment failed, the item is unavailable or there is an obvious and genuine pricing mistake.

If we cannot accept all or part of an order, we will explain the reason where appropriate and refund the affected amount to the original payment method. We will not substitute a materially different product without your agreement.

Prices and payment

Prices are shown in pounds sterling and include any taxes that apply. Delivery charges and the complete order total are displayed before payment. Payment is processed securely by Stripe or PayPal; the payment options shown can vary by device, browser and provider eligibility.

A promotional or courtesy code must be used according to its stated conditions. Unless we say otherwise, codes cannot be exchanged for cash, applied after payment or combined with another code.

Personalised products

One separate photograph is required for each magnet in a personalised set. You are responsible for checking the selected size, orientation, photograph, positioning and crop before approving production. The preview shows the intended crop, but small colour differences can occur between a backlit screen and a printed item.

By uploading a photograph or artwork, you confirm that you own it or have permission to use it for the order and that producing the requested item will not infringe another person’s rights or break the law. You keep ownership of your content and give us permission to use it only as needed to process the order, manufacture the product, deal with a reprint or complaint, and meet our legal obligations.

We may decline content that we reasonably believe is unlawful, abusive or infringes another person’s rights. If that happens before production and a suitable replacement cannot be agreed, the affected item will be refunded.

Once production has begun, changes may not be possible. Your crop approval does not affect your legal rights if the finished product is faulty, damaged or not made in accordance with the approved order.

Handmade and 3D-printed items

Handmade, hand-finished and 3D-printed products may have small variations in colour, finish, placement or layer texture. These characteristics are not faults by themselves, provided the item remains as described, of satisfactory quality and suitable for its stated purpose.

Please follow any safety, care or age guidance supplied with a product. Colours and materials may vary between production batches, so separate orders may not be an exact visual match.

Production and delivery

Current production estimates, delivery charges and UK-only delivery rules are set out in our Delivery Policy and are shown before payment. Working days exclude weekends and bank holidays. Made-to-order production time is additional to Royal Mail delivery time.

Please provide a complete and accurate delivery address at checkout. We remain responsible for the goods until they are delivered to you or to a person you nominate. Contact us through the Help section if tracking is delayed, the parcel appears lost or the package arrives damaged.

Changing or cancelling an order

Contact us as soon as possible if you need to correct an order. We will help where we reasonably can, but changes or cancellation may not be possible after a personalised or made-to-order item has entered production.

Eligible non-personalised goods normally have a 14-day change-of-mind cancellation period after delivery. Products made to your specifications or clearly personalised are normally excluded from that change-of-mind right. Full instructions, timescales and the printable model cancellation form are available in our Returns & Refunds Policy. These exclusions never remove your rights when goods are faulty, damaged, misdescribed or not as ordered.

Faulty, damaged or incorrect goods

Goods must be as described, of satisfactory quality and fit for any particular purpose you make known to us before purchase where you rely on our skill or judgement. If something is faulty, damaged, missing or incorrect, use the Help section promptly and include the order number and photographs where possible. We will assess the problem and provide the remedy required by law, which may include repair, replacement, a price reduction or refund.

Returns and refunds

Our Returns & Refunds Policy explains how to notify us, where to send an authorised return, who pays return postage and when refunds are issued. Refunds are returned to the original payment method. For an eligible change-of-mind cancellation, the refund includes the least expensive standard delivery option offered, subject to the rules explained in that policy.

Customer content and website material

Your photographs and artwork remain yours. The Magnetic Hearth name, branding, product photographs, written descriptions and website design must not be copied or used commercially without permission, except where the law allows.

Privacy and personalisation files

Our Privacy Notice explains what information we use, why we use it, who receives it and how long it is retained. Unpaid uploads are normally deleted after 24 hours. Personalisation files attached to paid orders are retained for four months after dispatch, cancellation or refund and are then securely deleted in accordance with that notice.

Our responsibility to you

Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. We are responsible for losses that are a foreseeable result of breaking this contract. We supply products for private consumer use and are not responsible for business losses arising from a consumer order.

Events outside reasonable control

If an event outside our reasonable control delays production or delivery, we will take reasonable steps to reduce the effect and update affected customers where possible. This does not remove any legal right you have to cancel because goods are not delivered within an agreed or legally required time.

Complaints and resolving problems

Please use the website Help section and include your order number so we can investigate. We may need to confirm the delivery name, first address line and postcode before discussing or changing an order, but we will never ask for a password, full payment-card details, bank information or photo identification by email.

Changes to these terms

We may update these terms for future orders when the shop, delivery arrangements or law changes. The terms and product information made available when your order is placed continue to apply to that order. If any part of these terms is found to be unenforceable, the remaining parts continue to apply.

Your legal rights

Nothing in these terms or the related policies limits your statutory rights as a UK consumer. You can open, print or save a lasting copy of all policies using the link below.

Open the printable policy copy

Delivery Policy

Updated 28 August 2026

Delivery is available to UK addresses only. We use Royal Mail.

Craft Destash is excluded from free-delivery offers. Mixed baskets containing Craft Destash keep its applicable £4.99 or £9.99 delivery charge. Other mixed baskets use the highest applicable rate below the free-delivery threshold. Charges are shown before payment.

Production and processing

• Magnets: 3–5 working days.
• Bulk magnet orders: up to 7 working days.
• Made-to-order 3D prints: 3–5 working days for production; delivery time is additional.
• Ready-made and Craft Destash items are prepared as promptly as possible.

Working days exclude weekends and bank holidays. Weekend orders begin processing on Monday, or the next working day after a bank holiday. A website banner will explain any announced studio closure.

Dispatch and problems

Unless another date has been agreed, goods will be delivered without undue delay and no later than 30 days after the contract is made. Tracking details are emailed when the selected service includes tracking. Please contact us if an order is late, lost or arrives damaged; we remain responsible for the goods until they are delivered to you or someone you nominate.

Open the printable policy copy

Returns & Refunds

Effective 25 August 2026

Change of mind

For eligible non-personalised items, tell us within 14 days after receiving your order that you wish to cancel, then return the goods within the following 14 days. You may email us, write to us, or use the model cancellation form. You are responsible for change-of-mind return postage. Handle goods only as you would in a shop; a deduction may be made for avoidable loss in value.

Open the printable cancellation form

Personalised and custom items

The change-of-mind cancellation right does not normally apply to products made to your specifications or clearly personalised. This does not remove your rights when an item is faulty, damaged or not as ordered. An approved crop that has been reproduced correctly is not a fault.

Digital downloads

Before paying for a digital guide, you are asked to agree to immediate access and acknowledge that the 14-day cancellation right ends once the download begins. This does not affect your rights if digital content is faulty, inaccessible or not as described.

Faulty, damaged or incorrect orders

Contact us promptly at hello@thelittlemagneticstudio.com with your order number and photographs where possible. We will arrange an appropriate repair, replacement or refund and cover reasonable return postage for confirmed faulty, damaged or incorrect items.

Refunds

For a valid change-of-mind cancellation, we refund the item price and the least expensive standard delivery option offered. Refunds are made to the original payment method, normally within 14 days after we receive the returned goods or evidence that they were sent back. Please contact us before posting a return for the correct instructions. Your statutory rights are not affected.

Open the printable policy copy

Privacy Notice

Updated 8 September 2026

Information we use and why

We use your name, contact and delivery details, order information, payment confirmation, uploaded photographs or artwork, crop choices, messages and essential technical/security records. We use these to fulfil our contract with you, answer enquiries, keep the shop secure and prevent fraud, and comply with accounting, tax and other legal duties. The lawful bases are contract, legal obligation and our legitimate interests in operating and protecting the business and supporting customers.

Who receives information

Payments are handled by Stripe or PayPal; we do not store full card details. We share only what is necessary with Royal Mail and providers used for website hosting, file storage and transactional email. Some providers may process information outside the UK; where required, recognised safeguards are used.

Optional weekly product emails

If you choose to subscribe, we use only your email address and your consent to send one “New this week” email on Friday, and only when new products or collections were added that week. You must confirm the address before joining. Resend processes the email delivery for us. We do not add newsletter tracking to your orders or ask for your name. You can unsubscribe from any newsletter; doing so deletes your address from the active newsletter list. Unconfirmed addresses are normally deleted after 48 hours.

Verified customer reviews

After a completed paid order, we may send a private, single-use link inviting an optional overall shop review. The review record uses the order number only to verify the purchase and does not copy your name or email. Published reviews show only “Verified customer”, the star rating, comment and month. Reviews are checked for spam, abuse and personal information; honest positive and negative opinions are treated equally. Published reviews are kept while useful, or removed after a verified request.

Photographs, artwork and retention

Personalisation files are used only to fulfil the order, support a reprint, answer a complaint or resolve a dispute. Unpaid uploads are normally deleted after 24 hours. Photographs and artwork attached to a paid order are securely deleted four months after dispatch, or four months after a cancellation or refund when the order was not dispatched. Order and accounting records are kept for the period required by tax and legal rules, generally at least five years after the relevant Self Assessment filing deadline. Enquiry correspondence is normally kept for up to two years after the last contact unless it is connected to an order, dispute or legal requirement.

Optional packing videos

At checkout, you may optionally allow us to film your order while it is packed and use the video on social media. The checkbox is unticked by default and is not needed to place an order. If you agree, the order record shows this to the person packing it. We will not show your delivery address or contact details. You can withdraw your permission before filming by contacting us with your order number.

Your rights and complaints

Depending on the circumstances, you may ask for access, correction, deletion, restriction or transfer of your information, or object to certain use. Email us to make a request or complaint. We will acknowledge a data-protection complaint within 30 days, investigate it and tell you the outcome. You may also complain to the Information Commissioner’s Office.

Anonymous visitor statistics

We use Cloudflare Web Analytics on our public homepage and shop pages to understand visits, page views, referring websites, countries, device types and page performance, so we can improve the shop. Cloudflare says this service does not use analytics cookies, local storage or visitor fingerprinting. We do not use these statistics to identify you, build advertising profiles or link your browsing to an order.

Our analytics script is not added to private order, personalisation, download or fulfilment pages. We do not send names, email addresses, payment details, order references or uploaded photographs to this analytics service. Cloudflare processes the technical information needed to provide the statistics. Read Cloudflare’s Web Analytics information.

You can turn off these statistics using the button below. This saves one preference cookie on this browser for up to a year and reloads the page; it is not used to identify or track you. You can change your choice here at any time. We also respect your browser’s Do Not Track setting.

Turn off anonymous visitor statistics on this browser

Cookies and device storage

The shop uses essential browser storage to remember your basket and keep checkout working. We do not use advertising cookies. Stripe and PayPal apply their own privacy and cookie notices when you visit their secure payment pages.

Open the printable policy copy

Customer Review Policy

Effective 29 August 2026

Who can leave a review

Only a customer with a completed paid order can use the private, single-use review link sent with their order-complete email. Each order can leave one overall shop review.

What customers see

Published reviews show the star rating, short comment, month and the label “Verified customer”. We do not display the customer’s name, email address or order number.

Fair moderation

We publish honest positive and negative reviews alike. Before publication we check only for fake or irrelevant content, spam, abuse, threats, unlawful material and personal or confidential information. We do not edit the meaning of a review or hide it merely because it is critical.

No reward for reviewing

Reviews are optional. Free gifts are given independently and are not offered in exchange for a review. No discount, gift or other reward depends on leaving a review or on its rating.

Corrections and removal

Contact the studio if you submitted a review and want it removed. We may ask for the order number and a brief security check before acting so that another person cannot alter your review.